call: 020 3281 1868 | email: info@truviv.com
free UK delivery on orders over £100
dispatched within 2 business days - 14 day returns policy
Best Seller

HEAD MASSAGER

Code: HEAD MASSAGER
  • £9.99
  • (Delivery from £3.50)
Item in Stock | Usually dispatched within 24 hours
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Delivery policy

Truviv LTD is committed to delivering orders within the given time frame. We generally ship out orders throughout the week except on Sundays and public holidays. However, we currently do not ship to destinations outside the EU.

 

Generally, our orders are often shipped out through reputable courier services like UPS, DPD in a bid to ensure that they arrive in good conditions and within the shortest possible time. It should be noted that all orders are dispatched within 1-2 business days, and the delivery time is usually 2-3 days as per the policies of UPS courier. Occasionally, we may also use other courier providers like Royal Mail and My Hermes postage to dispatch orders. 

 

Charges

We offer free delivery on all orders over £100, whereas, we charge £3.50 for all orders below £100.

 

Return policy 

Satisfying our clients is a top priority to us and that is why we are flexible enough to allow our clients return items for exchange that either did not arrive in good conditions or failed to perform according to Truviv specifications. Rest assured that we will incur the cost of replacing and repairing our products.

 

Nevertheless, when returning a product(s), clients are expected to show proof of the following;

  • Proof of purchase and warranty card 
  • The willingness to comply with directions from Truviv staff in relation to troubleshooting any issue as well as facilitating any repair or replacement under the Warranty Terms and Conditions.
  • The best way to claim the warranty by e-mailing us: please send your warranty card, purchase receipt and a short explanation, video regarding the fault.
  • In case of a manufacturing defect, Truviv Ltd will cover shipping expenses inbound and outbound for the first 90 days after purchase.
  • In case the goods are damaged in transit, the client is expected to report the matter to Truviv LTD within 3 days of receiving the product.

 

NOTE:

 

  • Truviv LTD reserves the right to replace the product or relevant parts with the same or equivalent product or parts, rather than repair it. Moreover, we reserve reasonable discretion to determine whether or not any product is performing in accordance with Truviv Ltd specifications.
  • It should also be noted that if Truviv LTD is unable to repair or replace the product(s), the customer will be refunded the price of the product. However, credit or refund will only cover the purchase price of the product, excluding the associated delivery cost. More so, in the event that a refund is provided, the faulty item will become the property of Truviv LTD.     
  •     No refund is available on opened or used items. It has to be in a sealed condition.
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