Truviv LTD is committed to delivering orders within the given time frame. We generally ship out orders throughout the week except on Sundays and public holidays. However, we currently do not ship to destinations outside the EU.
Generally, our orders are often shipped out through reputable courier services like UPS, DPD in a bid to ensure that they arrive in good conditions and within the shortest possible time. It should be noted that all orders are dispatched within 1-2 business days, and the delivery time is usually 2-3 days as per the policies of UPS courier. Occasionally, we may also use other courier providers like Royal Mail and My Hermes postage to dispatch orders.
We offer free delivery on all orders over £100, whereas, we charge £3.50 for all orders below £100.
Satisfying our clients is a top priority to us and that is why we are flexible enough to allow our clients return items for exchange that either did not arrive in good conditions or failed to perform according to Truviv specifications. Rest assured that we will incur the cost of replacing and repairing our products.
Nevertheless, when returning a product(s), clients are expected to show proof of the following;